Terms of Service

1. Introduction

Welcome to Smile Connect Ltd ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our emergency dental consultation services and website located at smileconnect.uk (the "Service") operated by Smile Connect Ltd.

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

2. Medical Services

Smile Connect provides emergency dental consultations through qualified, GDC-registered dentists. Our services include:

• 24/7 emergency dental consultations via video call
• Professional dental advice and treatment recommendations
• Electronic prescription services where appropriate
• Referrals to local dental practices when necessary

Our consultations are not a substitute for in-person dental examinations and treatment. In cases requiring immediate physical intervention, we will direct you to appropriate emergency services.

3. Eligibility and Registration

To use our services, you must:

• Be at least 18 years old or have parental/guardian consent
• Provide accurate and complete information during registration
• Be located within the United Kingdom during consultations
• Have a valid payment method for service fees

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Consultation Process

Our consultation process includes:

• Initial triage questionnaire to assess urgency
• Secure video consultation with a qualified dentist
• Professional assessment and treatment recommendations
• Follow-up instructions and care plans

Consultation times may vary based on demand and complexity of cases. We strive to provide timely service but cannot guarantee specific response times.

5. Fees and Payment

Service fees are clearly displayed before booking and must be paid in advance. Our current fee structure includes:

• Emergency consultation fees
• Electronic prescription fees (where applicable)
• Additional services as requested

All payments are processed securely. Refunds may be available in certain circumstances as outlined in our refund policy.

6. Privacy and Data Protection

We are committed to protecting your privacy and personal health information. Our data handling practices comply with:

• UK General Data Protection Regulation (UK GDPR)
• Data Protection Act 2018
• NHS Information Governance standards
• Professional dental confidentiality requirements

For detailed information about how we collect, use, and protect your data, please review our Privacy Policy.

7. Limitations and Disclaimers

While we strive to provide excellent care, please note:

• Remote consultations have inherent limitations compared to in-person examinations
• We cannot provide emergency surgical interventions
• Technology failures may occasionally affect service availability
• Our dentists provide advice based on information you provide

In life-threatening emergencies, always call 999 or go to your nearest A&E department.

8. Professional Standards

All our dentists are:

• Registered with the General Dental Council (GDC)
• Fully qualified and experienced in emergency dental care
• Covered by professional indemnity insurance
• Required to maintain continuing professional development

Our services operate under the oversight of the GDC and comply with all relevant professional standards.

9. Cancellation and Refunds

You may cancel your consultation:

• Up to 30 minutes before your scheduled appointment for a full refund
• Within 30 minutes for a partial refund (subject to administrative fees)
• After the consultation has begun, no refund is available

Refunds for technical issues or service failures will be considered on a case-by-case basis.

10. Prohibited Uses

You agree not to use our Service:

• For any unlawful purpose or to solicit unlawful acts
• To violate any international, federal, provincial, or state regulations or laws
• To transmit or procure the sending of any advertising or promotional material
• To impersonate or attempt to impersonate another person
• To harass, abuse, or harm another person

11. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of Smile Connect Ltd and its licensors. The Service is protected by copyright, trademark, and other laws.

12. Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever, including without limitation if you breach the Terms.

13. Governing Law

These Terms shall be interpreted and governed by the laws of England and Wales, without regard to its conflict of law provisions. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

15. Contact Information