Your Complete Guide to Virtual Dental Care
Everything you need to know about our virtual dental consultation service, from booking to prescription collection.
Top Tips for Your Consultation
Follow these recommendations to get the most out of your virtual dental consultation.
Prepare Your Device
Ensure you have a stable internet connection and good lighting for video consultations. Test your camera and microphone beforehand.
Gather Medical Information
Have your medical history, current medications, and allergy information ready. Note when symptoms started and pain levels.
Choose Your Pharmacy
Know which pharmacy you prefer for prescription collection. We can send prescriptions to any UK pharmacy electronically.
Book at the Right Time
Our dentists are available 24/7, but booking during off-peak hours may result in shorter waiting times.
Choose Your Consultation Type
Select the consultation method that best suits your needs and dental emergency.
Phone Consultation
Professional dental advice via phone call with qualified GDC registered dentist
What's Included:
Best For:
General dental advice, pain management, medication queries, follow-up consultations
Video Consultation
Enhanced consultation with visual assessment for more accurate diagnosis
What's Included:
Best For:
Visible dental problems, swelling assessment, oral lesions, comprehensive evaluation
How Electronic Prescriptions Work
Understanding the prescription process from consultation to medication collection.
Clinical Assessment
Our dentist evaluates your symptoms and determines if medication is clinically appropriate for your condition.
Electronic Prescription
If eligible, your prescription is sent electronically to your chosen pharmacy within minutes of consultation.
Pharmacy Collection
Visit your chosen pharmacy with valid ID to collect medication. Standard dispensing fees apply.
Follow Instructions
Take medication as prescribed and follow any additional care instructions provided by your dentist.
Important Prescription Information
What You Need to Know:
- Consultation fees cover professional assessment only
- Additional pharmacy dispensing fees apply for medications
- Bring valid photo ID when collecting prescriptions
- Prescriptions are sent to your chosen pharmacy electronically
Prescription Eligibility:
- Not all conditions require medication
- Dentist determines clinical appropriateness
- Alternative treatments may be recommended
- In-person care may still be required
When to Seek Immediate Emergency Care
Some dental emergencies require immediate in-person treatment. Know when to go directly to A&E or emergency dental services.
Go to A&E Immediately If You Have:
- Severe facial swelling affecting breathing or swallowing
- Uncontrolled bleeding from the mouth
- Severe trauma to teeth, jaw, or face
- Signs of serious infection with fever
Perfect for Virtual Consultation:
- Severe tooth pain and sensitivity
- Lost fillings or crowns
- Mild to moderate facial swelling
- Broken or chipped teeth (non-traumatic)
Need Additional Support?
Our support team is available to help with any questions about our service, booking process, or technical issues.
Call Us
01202985486
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24/7 Support
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