Your Complete Guide to Virtual Dental Care
Everything you need to know about our virtual dental consultation service, from booking to prescription collection.
Top Tips for Your Consultation
Follow these recommendations to get the most out of your virtual dental consultation.
Prepare Your Device
Ensure you have a stable internet connection and good lighting for video consultations. Test your camera and microphone beforehand.
Gather Medical Information
Have your medical history, current medications, and allergy information ready. Note when symptoms started and pain levels.
Choose Your Pharmacy
Know which pharmacy you prefer for medication collection. Your prescription is sent to your email, and you can collect medication from any pharmacy.
Book at the Right Time
Our dentists are available 24/7, but booking during off-peak hours may result in shorter waiting times.
Choose Your Consultation Type
Select the consultation method that best suits your needs and dental emergency.
Phone Consultation
Professional dental advice via phone call with qualified GDC registered dentist
What's Included:
Best For:
General dental advice, pain management, medication queries, follow-up consultations
Video Consultation
Enhanced consultation with visual assessment for more accurate diagnosis
What's Included:
Best For:
Visible dental problems, swelling assessment, oral lesions, comprehensive evaluation
How Prescriptions Work
Understanding the prescription process from consultation to medication collection.
Clinical Assessment
Our dentist evaluates your symptoms and determines if medication is clinically appropriate for your condition.
Prescription Sent via Email
If eligible, your prescription is sent to your email address within minutes of consultation. Print it or show it on your phone.
Pharmacy Collection
Visit any pharmacy with your prescription and valid ID to collect medication. Standard dispensing fees apply.
Follow Instructions
Take medication as prescribed and follow any additional care instructions provided by your dentist.
Important Prescription Information
What You Need to Know:
- Consultation fees cover professional assessment only
- Additional pharmacy dispensing fees apply for medications
- Bring valid photo ID when collecting prescriptions
- Prescriptions are sent to your email for collection at any pharmacy
Prescription Eligibility:
- Not all conditions require medication
- Dentist determines clinical appropriateness
- Alternative treatments may be recommended
- In-person care may still be required
When to Seek Immediate Emergency Care
Some dental emergencies require immediate in-person treatment. Know when to go directly to A&E or emergency dental services.
Go to A&E Immediately If You Have:
- Severe facial swelling affecting breathing or swallowing
- Uncontrolled bleeding from the mouth
- Severe trauma to teeth, jaw, or face
- Signs of serious infection with fever
Perfect for Virtual Consultation:
- Severe tooth pain and sensitivity
- Lost fillings or crowns
- Mild to moderate facial swelling
- Broken or chipped teeth (non-traumatic)
Need Additional Support?
Our support team is available to help with any questions about our service, booking process, or technical issues.
Call Us
01202985486
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24/7 Support
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